CUSTOMER SERVICE
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Discover More About Appointments and Repair Services At Wilkinson Auto Repair in Holly
Ask The Mechanic
Auto Repair Near Brand Blanc
Reviews
Reviews
I brought my the Chevy traverse in because I was having a lot of issues my ABS light would not allow me to turn it on and I had an engine lights on. Wilkins and help me figure out that my alignment was off and my sensor was bad and that's why my ABS light was not working and they also found out that I had numerous other codes going on with my car they were very friendly and very helpful they even told me that when my engine light came back on to bring it back and they will check the codes again to help me figure out what's going on with my car. They worked with me and give me a great price for everything they did for me. Thank you Danielle C., 08/05/2021 |
I really want to thank the wonderful people at Wilkinson Auto repair for the great work they did on my car today. I was returning home to Alpena when my car broke down while driving north on I-75. My vehicle was towed to Wilkinson Auto Repair due to the proximity of where the vehicle broke down. I don't think I could have ended up in a better place! Despite it being a Friday afternoon, they quickly worked me in to their schedule. They diagnosed the problem as an alternator issue, and were able to a find replacement part quickly. They had me on the road back home within a couple of hours. Everyone working there was very kind and helpful. Thank you to all the wonderful people at Wilkinson Auto! Mark Puls, 07/12/2021 |
Transmission leaking, called for service Thursday, and Friday was repaired. Their service is awesome, folks are very personable, price is great. Well recommended for any repair you need on autos. Dale, 11/10/2020 |